What you need to know

Here's what you need to know about SilverNeedle® Select, plain and simple. Can't find what you're looking for? Drop us an email here or email us at hello@snselect.com.

SilverNeedle® Select is a refreshingly new and innovative rewards programme by SilverNeedle® Hotels. We’re changing the rules of engagement to bring you delights and surprises:

  • No more physical programme cards - No need to carry another piece of plastic in your wallet
  • No more programme tiers - No need to worry about maintaining an elite status every year
  • No more restrictions on hotel rewards - No need to work around black-out dates and hotel availabilities
  • No more unattainable reward levels - No need to accumulate large sums of $ilver Dollars before you can redeem anything usable

Every stay booked directly with a participating SilverNeedle® Hotel earns you $ilver Dollars. These can be used to select all sorts of rewards from the SilverNeedle® Select Lifestyle Portal. Think room upgrades, shopping e-Vouchers, fuel e-Vouchers, life-changing, heart-stopping adventures and exclusive closed-door privileges. If you've been saving up your $ilver Dollars, you can even get VIP access to mega events like the F1 Grand Prix, Australian Tennis Open, movie premieres and international fashion weeks!

Everything about SilverNeedle® Select is designed to be super convenient and easy. The first time you make a direct reservation at any SilverNeedle® Hotel, you'll be automatically enrolled. No extra forms required. It's FREE to join and you can manage everything online from your desktop, tablet or mobile smartphones. There's no physical card to misplace and no paper trail to clutter the environment. We're proud to be 100% digital and eco-friendly - a SilverNeedle® Hospitality Innovation.

For every completed stay, you'll earn 3 $ilver Dollars for every 1AUD (Australian Dollar) spent, before taxes and service charges. If you’ve paid in another currency, we'll convert your total spend to AUD at the prevailing currency exchange rate before translating it to $ilver Dollars.

$ilver Dollars will expire 6 months after they're issued. Before that happens, we'll send you reminder emails and SMS to spend them. The good news is that you can keep your $ilver Dollars from expiring by staying at least once every 6 months at a SilverNeedle® Hotel. Or if you're not travelling, just join in any of our fun activities online or share about SilverNeedle® Select on social media. Keep your $ilver Dollars alive for more rewards!

Sorry, that’s a no go, one or the other please. You’ll need to choose from either programme at the time of check-in.

The Escape Club membership has ceased on 31 May 2015 and its card will no longer be accepted at any SilverNeedle® Hotel. All active Escape Club members will receive Hotel Cash e-Vouchers based on their Escape Dollar balances as of 31 May 2015. These e-Vouchers can be redeemed at all participating SilverNeedle® Hotels. If you did not hear from us, please contact hello@snselect.com.